Are you an employee of Invesco?
Identify the specific password issue (forgot password, reset not working, locked out, incorrect password, etc.).
Ask whether they have already attempted a password reset using the self-service link.
If they have not tried self-service, guide them through the reset process step-by-step.
If they attempted a reset but did not receive the email or code, confirm the correct email/phone on file and resend the verification code if allowed.
If the account is locked, explain the lockout policy and initiate an unlock request if permitted.
Confirm successful login after the reset or unlock.
Escalate to Device Issues Queue if identity cannot be verified or if the reset process fails.